It's a good idea to keep the log files for the installation process to help you troubleshoot in case anything goes wrong. By default, the log files are stored in the user's temporary folder (the location specified in the %temp% environment variable) for Windows and in /private/var/log for the Mac. Logging is on by default for the Tableau installer for both Windows and Mac. Tableau Desktop or Tableau Prep Builder can keep a log of the installation process.

If you are working with Tableau Support, they may request log files from your installation. In the Modify Setup window that appears, click Repair, and allow the repair process to finish.Go to Control Panel > Programs > Programs and Features.Repairing an installation keeps the software in a working state by overwriting changed files and reinstalling missing files.

On the Support page, choose Knowledge Base from the Source tab.Ī repair of an installation is the process of installing a new build of the same version over the existing installation.

To search for troubleshooting articles, go to Knowledge Base.

The Knowledge Base contains troubleshooting techniques you can use to fix issues, describes known issues that have been resolved, and provides answers to frequently asked questions. To help you find the answer to your questions quickly, you can search the Tableau Knowledge Base.

In this article you can find information about how to troubleshoot issues you might encounter and suggestions for how to resolve them. When you install Tableau Desktop or Tableau Prep Builder, the installation might not always go exactly as planned.

Tableau on mac install issues